Ayera Technologies, Inc.
   Search  |  Site Map  |  Privacy   
 
Customer Care Center
 Please login below:
Web Hosting

Hosting Overview

Shared Hosting
Inexpensive web hosting on powerful shared servers

Virtual Hosting
A virtualized OS environment with dedicated CPU, Memory, and Disk Storage Resources

Dedicated Hosting
Full dedicated hardware to run your critical web sites and applications

Collocation
Host your own equipment at our safe and secure datacenter

ColdFusion Hosting
New Adobe ColdFusion version 10 Site and Application Hosting

Our Background

Our Network

Our Datacenters

Our Guarantee

Inquiry Form


Our Service Level Agreement (SLA)

We understand how critical it is that your hosting services stay up and running. We've taken great care in architecting our network and infrastructure from the ground up to produce the highest availability. Power systems, Environmental systems, Network Upstream providers, and Network equipment all have redundancy built-in. As such, we can provide with confidence a guarantee to you on such service availability.
  • Network Availability
    We guarantee our network will be up and available 100% of the time, excluding special scheduled maintenance periods. In the event of a network outage, we will credit the customer 1% of their monthly service fee for every minute of downtime incurred, up-to, but not exceeding 50% of one monthly payment. Network uptime is comprised of the proper functioning and availability of network related infrastructure including upstream peering connectivity, routers, switches, fiber and Ethernet cabling, and firewalls. Network downtime exists if the server is unable to transmit or receive data through our network, and a notification is initiated by the customer for the incident via a phone, email, or our web-based ticketing system.
  • Infrastructure Availability
    We guarantee that our critical environmental systems, including power and HVAC, will be available 100% of the time, excluding special scheduled maintenance periods. In the event of an infrastructure outage, we will credit the customer 1% of their monthly service fee for every minute of downtime incurred, up-to, but not exceeding 50% of one monthly payment. Infrastructure uptime is comprised of the proper functioning and availability of all power and HVAC equipment, including UPS systems, stand-by Generators, power distribution systems, power cabling, and cooling systems required to maintain operational temperatures of your equipment. Infrastructure downtime exists if the server is shut down due to power or heat issues, and a notification is initiated by the customer for the incident via a phone, email, or our web-based ticketing system.
  • Server & Equipment Availability
    We guarantee that the Ayera owned and operated servers, load balancers, and other equipment your sites & applications reside on will be available 100% of the time, excluding normal scheduled maintenance periods. In the event of a server or equipment outage, we will credit the customer 1% of their monthly service fee for every minute of downtime incurred, up-to, but not exceeding 50% of one monthly payment of services residing on the equipment involved in the outage. Server & Equipment uptime is comprised of the proper functioning and availability of all critical components, including power supplies, processors, RAM, hard drives, motherboards, NIC cards, and other related components. Server & Equipment downtime exists if the equipment is shut down due to component failures, and a notification is initiated by the customer for the incident via a phone, email, or our web-based ticketing system.

Services and software running on your server is not included in the SLA uptime guarantees. Please contact our Sales Team for more information involving our core Service Level Agreement or for information on additional Service Level Agreement options based on OS, Web & Application server software, Database, Email, and other Software-based system availability.
 
Copyright © 2002-2014 Ayera Technologies, Inc.. All rights reserved.